Frequently Asked Questions (FAQs)

 

Frequently Asked Questions

1. How do I place an order?

Simply browse our collection, select your desired item, customize it if applicable, and click "Add to Cart." Proceed to checkout to complete your purchase.

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

3. Can I customize my order?

Absolutely! Many of our products offer customization options. If you have specific requests, please contact us, and we'll do our best to accommodate your needs.

4. What is your processing time?

Our handcrafted items typically require 5–10 business days for processing before shipping. For custom orders, processing time may vary based on complexity.

5. Do you offer international shipping?

Currently, we ship within the United States. For international shipping inquiries, please contact us directly.

6. How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your shipment's progress.

7. What is your return policy?

We accept returns within 30 days of purchase for non-customized items. Items must be unused and in their original condition. Customized products are non-returnable unless there's a defect or error on our part.

8. My item arrived damaged. What should I do?

We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged item, and we'll arrange a replacement or refund.

9. Do you offer gift wrapping?

Yes! We provide gift wrapping options during checkout. You can also include a personalized message with your gift.

10. How can I contact you?

For any questions or concerns, please reach out via our Contact Us page. We're here to help!